Refund Policy

Effective date: 1 July 2026 · Last updated: 1 July 2026

1. Scope

This Refund Policy applies to fees paid by individual learners for the Revenue Growth & Industry Readiness Program through the SIRTIKA™ Learning OS platform. Institutional, bulk, or college-sponsored enrolments are governed by the separate agreement with that institution, not by this policy.

2. Nature of the product

The Programme is a digital, self-paced product to which you receive access immediately on successful payment. Because the content is delivered digitally and is accessible right away, refunds are limited as set out below.

3. When you can request a refund

You may request a refund within 10 calendar days of activating the Programme, provided that all of the following are true:

• you have viewed fewer than four of the 34 topics;
• you have not submitted your capstone; and
• no Certificate of Completion has been issued to you.

4. When a refund does not apply

• Requests made after the 10-day window, or once any condition in clause 3 is no longer met.
• Once a Certificate of Completion has been issued.
• Free, complimentary, discounted, scholarship, or bulk or college-sponsored enrolments, unless the relevant institutional agreement states otherwise.
• Where access has been suspended or terminated for breach of the Terms & Conditions or misuse of the content.

5. How to request a refund

Email n.suri@sirtika.com from your registered email address with your name, order or transaction ID, and the reason for your request, within the window in clause 3. We will review and confirm the outcome.

6. How approved refunds are processed

Approved refunds are made to the original payment method through our payment gateway, Razorpay, within 5 to 10 business days of approval; the time for the amount to reach your account depends on your bank or provider. Any deductions, including payment-gateway charges or taxes that cannot lawfully be reversed, will be disclosed to you before the refund is processed, and applicable tax adjustments will be handled in accordance with GST law.

7. Failed, duplicate, or disputed payments

If you are charged more than once for the same enrolment, or a payment fails but an amount is debited, contact us with the transaction details. Such amounts are reversed in line with the payment gateway's process.

8. Institutional and bulk enrolments

Refunds for learners enrolled through a college or partner are governed by the agreement with that institution and are handled through it, not through this policy.

9. Changes

We may update this Refund Policy from time to time. The version in effect at the time of your purchase applies to that purchase.

10. Contact

For any refund query or grievance: Naveenn Suri, n.suri@sirtika.com, B-802, Great Value Sharanam, Sector 107, Noida – 201301, Uttar Pradesh, India. We will acknowledge within 48 hours and endeavour to resolve within one month of receipt.